Arvenza · Effective September 17, 2026 · 2026 年 9 月 17 日生效

Privacy Policy · 隐私政策

This policy explains how Arvenza handles information submitted through this website. 本政策说明 Arvenza 如何处理通过本网站提交的信息。

01 · INFORMATION WE COLLECT · 我们收集的信息

Quote inquiry details · 报价咨询资料

The quote form may ask for your name, phone number, email address, city, package of interest, number of windows, preferred contact method, and a message about your project. You may also choose to share your preferred project timeline. You choose what additional project details to include in your message.

报价表单可能会收集你的姓名、电话号码、电子邮箱、所在城市、感兴趣的套餐、窗户数量、希望的联系方式,以及你填写的项目留言。你还可以自愿填写希望实施项目的时间。留言中是否提供其他项目细节由你自行决定。

If the current page address contains campaign labels named utm_source, utm_medium, or utm_campaign, the website may include those labels with the quote form when you submit it. This helps Arvenza understand which campaign generated an inquiry. The website does not save these labels in cookies or browser storage, and does not add the full page address, a referring-page address, or advertising click identifiers to the inquiry for this purpose.

如果当前网页地址带有名为 utm_source、utm_medium 或 utm_campaign 的推广来源标签,网站可能会在你提交报价表单时一并发送这些标签,以帮助 Arvenza 了解咨询来自哪个推广活动。网站不会把这些标签保存到 Cookie 或浏览器存储中,也不会为此将完整网页地址、来源页面地址或广告点击标识添加到咨询内容中。

The website also saves your English or Chinese language choice in your browser's local storage so it can remember that preference on this device. Arvenza's website code does not include third-party analytics scripts or advertising trackers. Campaign labels are sent only with a submitted inquiry, not as a separate visit or click report, and the language preference is not used for tracking.

网站还会把你的中英文语言选择保存在浏览器的本地存储中,以便在这台设备上记住该偏好。Arvenza 网站代码不包含第三方分析脚本或广告跟踪器。推广来源标签仅随你提交的咨询发送,不会单独作为访问或点击记录发送;语言偏好也不会用于跟踪。

02 · HOW WE USE IT · 信息用途

Responding to your project · 回复项目咨询

Arvenza uses inquiry details to review your request, contact you using your selected method, discuss photos or project requirements, prepare an estimate, arrange service, and follow up on the inquiry. If provided, your timeline helps with project planning and campaign labels help assess the sources of submitted inquiries. Inquiry details are not used for bulk marketing or sold as customer lists.

Arvenza 使用这些资料来查看你的需求、按你选择的方式联系你、沟通照片或项目要求、准备估价、安排服务并跟进咨询。如有提供,项目时间用于协助安排项目,推广标签用于了解已提交咨询的来源。咨询资料不会用于群发营销,也不会作为客户名单出售。

03 · SERVICE PROVIDERS · 服务提供商

How the website is delivered · 网站如何提供服务

The website is hosted and delivered by Cloudflare. Cloudflare may process technical request information, including IP addresses and browser details, to deliver and protect the site. The quote form is processed by Formspree, which receives the information you submit so it can deliver the inquiry to Arvenza. The site also loads fonts from Google Fonts, so your browser connects to Google when requesting those font files.

网站由 Cloudflare 托管并提供内容分发。Cloudflare 可能处理 IP 地址、浏览器资料等技术请求信息,用于提供和保护网站。报价表单由 Formspree 处理;Formspree 会接收你提交的内容,以便将咨询发送给 Arvenza。网站还会从 Google Fonts 加载字体,因此浏览器在请求字体文件时会连接 Google。

Provider privacy policies · 服务商隐私政策: Cloudflare · Formspree · Google.

04 · RETENTION · 保存期限

Only as reasonably needed · 仅在合理需要期间保存

Arvenza retains inquiry information only for as long as reasonably needed to respond, manage the potential or completed customer relationship, maintain appropriate business records, protect the website and business, resolve disputes, or meet applicable obligations. Information that is no longer reasonably needed will be deleted or anonymized when practical.

Arvenza 仅会在合理需要期间保存咨询信息,用于回复咨询、管理潜在或已完成的客户关系、保存适当的业务记录、保护网站与业务、解决争议或履行适用义务。对不再合理需要的信息,会在可行时删除或匿名化处理。

05 · YOUR REQUESTS · 你的请求

Access, correction, or deletion · 查阅、更正或删除

You may ask what inquiry information Arvenza has about you, request a correction, or request deletion by emailing [email protected]. Please include enough information to identify the inquiry. Arvenza will review the request and may retain information when reasonably necessary for security, recordkeeping, dispute resolution, or applicable obligations.

你可以发送邮件至 [email protected],询问 Arvenza 保存了哪些与你有关的咨询信息,或要求更正、删除。请提供足够资料以便识别对应咨询。Arvenza 会审核请求;如因安全、记录保存、争议处理或适用义务而有合理需要,部分信息可能仍需保留。

06 · SECURITY · 信息安全

Reasonable safeguards · 合理保护措施

Arvenza uses reasonable administrative and technical measures appropriate to the website and inquiry process. No internet transmission or storage method can be guaranteed to be completely secure, so please do not include highly sensitive information in the message field.

Arvenza 会针对网站与咨询流程采取合理的管理和技术措施。任何互联网传输或存储方式都无法保证绝对安全,因此请勿在留言栏中填写高度敏感的信息。

07 · UPDATES · 政策更新

Changes to this policy · 本政策的变更

If website practices materially change, this page may be updated and a new effective date will be posted at the top. Questions about this policy can be sent to [email protected].

如果网站的信息处理方式发生重大变化,本页面可能会更新,并在顶部标注新的生效日期。如对本政策有疑问,请发送邮件至 [email protected]